No, we only sell our products to trained professional Practitioners we will need a copy of your qualification emailing to [email protected] for verifying ,We don’t give any advice on how to use the products.
Do you ship Internationally?
Yes, we can and do ship to any country in the world.
Are your products originals?
Yes, all of our products are purchased directly from manufacturers or authorised distributors. All come with batch numbers that can be verified.
What if you don't stock something that I need?
Get in touch with us and we will try and source it for you.
Why do I only have a part order?
On occasion we and our partners may not have the stock to fulfil your entire order. When this occurs we will supply you with the stock that we do have and/or an equivalent product if available. Our terms and conditions state that we have up to 30 days to complete the full order before a refund.
How do you handle VAT?
Most of our products are VAT exempt providing you have a valid VAT ID in Europe. Our system automatically works this out when you checkout if you enter your valid VAT number, this will deduct the VAT from your order. If you do not have a valid VAT Number the price will include VAT.
We have specific requirements around returns, please refer to our returns policy.
Do you provide a VAT invoice?
Yes we provide a VAT invoice with all orders as standard where applicable.
Do you hold any endorsements/accreditations?
Yes, we hold the following endorsements ISO 9001, ISO 13485 and all of our products are CE approved and FSDA where required. We also hold EC Certificate of Production Quality Assurance in accordance with the Medical Devices Directive 93/42/EEC